Privacy policy.

1. Introduction

Welcome to Lingua ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.lingua.ink.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect and process the following types of personal data:

a) Information You Provide to Us:

  • Name, email address, phone number, and any details you submit via forms.

  • Payment information when purchasing services.

  • Correspondence when you contact us for support.

b) Information We Automatically Collect:

  • Log Data: IP address, browser type, device information, and pages visited.

  • Cookies & Tracking Technologies: We use cookies to enhance user experience (see Section 7 for details).

c) Third-Party Data Sources:

  • Data from marketing partners, analytics providers, and publicly available sources.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services: Processing transactions, responding to inquiries, and offering customer support.

  • To improve our website: Analysing user behaviour and enhancing functionality.

  • For legal compliance: Ensuring compliance with applicable laws and regulations.

  • For marketing (with consent): Sending promotional emails and updates about our services.

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and other applicable laws, we process personal data based on:

  • Consent: When you subscribe to newsletters or accept cookies.

  • Contractual Necessity: To fulfil our service obligations.

  • Legitimate Interest: To improve our website and prevent fraud.

  • Legal Obligation: To comply with legal requirements.

5. How We Share Your Data

We do not sell your data. However, we may share information with:

  • Service providers: Hosting, payment processors, and analytics partners.

  • Legal authorities: If required by law or to protect our rights.

  • Business transfers: In case of a merger, sale, or acquisition.

All third parties must comply with data protection laws and safeguard your information.

6. International Data Transfers

If we transfer your data outside South Africa or the European Economic Area (EEA), we ensure it is protected through:

  • Adequacy decisions by relevant data protection authorities (for approved countries).

  • Standard Contractual Clauses (SCCs) for other international transfers.

  • Encryption and security measures to prevent unauthorized access.

7. Cookies & Tracking Technologies

We use cookies to improve user experience. By continuing to use our site, you consent to our Cookie Policy.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality.

  • Analytical Cookies: Help us understand website traffic.

  • Marketing Cookies: Used for targeted advertising.

You can manage or disable cookies through your browser settings.

8. Your Rights (Under GDPR & South African POPIA)

You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your data.

  • Right to Rectification – Correct inaccurate data.

  • Right to Erasure ("Right to Be Forgotten") – Request data deletion.

  • Right to Restrict Processing – Limit data use in certain cases.

  • Right to Data Portability – Obtain your data in a structured format.

  • Right to Object – Opt out of certain processing, including marketing.

  • Right to Withdraw Consent – If processing is based on consent.

  • Right to Complain – File a complaint with a data protection authority.

To exercise your rights, contact us at info@lingua.ink.

9. Data Security

We implement strong security measures to protect your data from unauthorized access, alteration, or loss, including:

  • SSL encryption for data transmission.

  • Access controls to restrict data access.

  • Regular security audits and monitoring.

Despite our best efforts, no system is 100% secure. Please use strong passwords and safeguard your login credentials.

10. Data Retention

We retain personal data only as long as necessary for:

  • The purpose it was collected.

  • Legal and regulatory compliance.

  • Resolving disputes and enforcing agreements.

Once no longer needed, data is securely deleted or anonymized.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If the changes are significant, we may notify you via email or website banners.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: info@lingua.ink
📍 Address: 16 Rapson Road, Hillcrest, 3610, KZN, South Africa
📞 Phone: 083 378 0832

Last Updated: 25/02/2025